REFUND AND CREDIT POLICIES
Because our programs are supported totally by fees, credit is only given on a limited basis.
In the case of a medical withdrawal, a credit will be given minus 25% administration fee after the office receives a doctor’s note. Please contact email@example.com to submit a medical withdrawal request.
CLASS AND PROGRAM CANCELLATIONS
If a participant withdraws from a program at least 7 days prior to the start date, they are entitled to a credit minus a 25% administration fee for every program withdrawal. Please note that no credit will be issued in the following circumstances:
- if withdrawal is less than seven days prior to the start date.
- after program has begun.
- a class is missed or forgotten.
- the participant is unable to attend a make-up date.
If a court or field rental is cancelled more than 24 hours prior to the start time of the rental, the customer is entitled to a credit, minus 25% of the rental fee. Cancellations made within 24 hours of the rental time will not be credited. For booking contracts please reach out to firstname.lastname@example.org for cancellations and make ups.
SNOW AND WEATHER-RELATED CANCELLATIONS
The Mill Works weather policy is based on that of Westford Public School system. If Westford Public Schools are Closed or Delayed, then all classes at the club are cancelled through 1 pm. The Mill Works website will provide updates about afternoon and evening programs later in the day. In the event of a State of Emergency, all scheduled Mill Works programs will be cancelled, and credit will be given for all rentals.
To see if Westford Public Schools are Closed or Delayed please click here
Click here for full Inclement Weather Policy
FITNESS MEMBERSHIP CANCELLATIONS
Mill Works fitness memberships run month to month. If you wish to cancel or suspend your membership, all requests must be submitted via email to email@example.com no later than 5 days prior to the end of the month. Please include your name and address, with a written request to cancel your membership on a certain date. Once you are billed for the upcoming month of membership, there will be no refund for that month. If you would like to reinstate your membership within the same calendar year there will be a $49 dollar reinstatement fee upon returning, in addition to your monthly fee.