Refund Policy 2019-01-13T09:07:02+00:00

PRIVACY POLICY

The Mill Works takes the security of your information seriously. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of your information, The Mill Works has implemented numerous physical, electronic and administrative procedures to safeguard and secure the information we collect online. However, it is impossible for us to fully guarantee that these measures will prevent any or all unauthorized use of your information.

The Mill Works
22 Town Farm Rd
Westford, MA 01886
978-692-8222
info@millworkswestford.com

REFUND AND CREDIT POLICIES

Because our programs are supported totally by fees, credit is only given on a limited basis.

MEDICAL CANCELLATIONS

In the case of a medical withdrawal, a credit will be given minus 25% administration fee after the office receives a doctor’s note. Please contact elizabeth@millworkswestford.com to submit a medical withdrawal request.

CLASS AND PROGRAM CANCELLATIONS

If a participant withdraws from a program at least 7 days prior to the start date, they are entitled to a credit minus a 25% administration fee for every program withdrawal. Please note that no credit will be issued in the following circumstances:

  • if withdrawal is less than seven days prior to the start date.
  • after program has begun.
  • a class is missed or forgotten.
  • the participant is unable to attend a make-up date.

RENTAL CANCELLATIONS

If a court or field rental is cancelled more than 24 hours prior to the start time of the rental, the customer is entitled to a credit, minus 20% of the rental fee. Cancellations made within 24 hours of the rental time will not be credited.

SNOW AND WEATHER-RELATED CANCELLATIONS

The Mill Works weather policy is based on that of Westford Public School system. If Westford Public Schools are Closed or Delayed, then all classes at the club are cancelled through 1 pm. Credit or make-up classes will be provided for all cancelled programs. The Mill Works website will provide updates about afternoon and evening programs later in the day. In the event of a State of Emergency, all scheduled Mill Works programs will be cancelled, and credit will be given for all rentals.

To see if Westford Public Schools are Closed or Delayed please click here

FITNESS MEMBERSHIP CANCELLATIONS

Mill Works fitness memberships run month to month. If you wish to cancel or suspend your membership, all requests must be submitted via email to elizabeth@millworkswestford.com no later than 5 days prior to the end of the month. Please include your name and address, with a written request to cancel your membership on a certain date. Once you are billed for the upcoming month of membership, there will be no refund for that month.